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Do you have any doubt / suggestion, have you lost any object in our vehicles or do you want to present any disagreement?

Contact us quickly


I hereby expressly give my consent for the personal data used by ARRIVA GALICIA, S.L. to be incorporated onto a file kept under the responsibility of said company for the sole purpose of processing my application. I acknowledge that in accordance to article 5 of legislation 15/1999 I have the right to access, rectify, cancel and oppose the data contained in such file.

If you do not want your personal information to be treated for the mentioned purposes, you may exercise your right to oppose, access, rectify and cancel such data by sending a communication to ARRIVA GALICIA, S.L. POLÍGONO DE POCOMACO, AVENIDA QUINTA NUM. 66 (E-17) 15190 A CORUÑA or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.



 

LOCATION


Quinta Avenida, 66 Parc. E-17
Polígono Industrial Pocomaco
15.190 A Coruna

+34 981 33 00 46

OPEN HOURS


Monday to Friday
From 8:30 to 21:00 h.
uninterrupted

Saturdays
From 9:00 h. to 14:00 h.




FAQ

A guide of frequently asked questions that responds to the most common queries, so that you have the necessary information at first hand.Click on each question.


How much change can I get back from the driver if I don't have any loose change to pay the fare?

Users of public transport are entitled to be given back change for paper notes up to 20 Euros.

Is the company obliged to supply more vehicles when all the bus seats are taken?

The licensee company is obliged to comply with the routes and timetables set forth by the administration and allow access, on such routes, to any users who pay for the service in so far as seats are available. Once all the seats are occupied, there is no obligation to increase the number of buses for a given route.

Are guide dogs allowed on the bus?

Access may be denied to any passengers carrying objects that can affect the comfort or safety of the occupants of the vehicle or who bring animals on board, with the exception of guide dogs accompanying blind persons.

Do kids pay for tickets?

Children under five who are accompanied by an adult do not pay for tickets. However, they must give their seats to other occupants when no seats are vacant, and sit on the lap of the accompanying adult.

Users' rights

Passengers travelling on public transport service buses have the following rights:

Passengers travelling on public transport service buses have the following rights: *a)* Being provided with vehicles in adequate technical conditions and proper cleanliness. *b)* Being provided with complaint forms and with indications on the necessary procedures. *c)* Presenting their complaints to the "Junta Arbitral de Galicia" (Arbitration Council of Galicia) regarding any non-compliances on behalf of the transport company whenever they are of an economic content. *d)* Being able to identify the name or logo of the licensee company on the front end of the vehicle and the identification of the license, as well as the origin and destination of the service being provided by the bus. *e)* Any complaint will require submitting the corresponding bus ticket.

Obligations of the users

Using the buses entails acceptance of the following obligations by the users:

Using the buses entails acceptance of the following obligations by the users: *a)* Accessing the bus through the front door and leaving the bus through the back or central door. *b)* Not interfering with the driver while he is driving or causing discomfort to other passengers. *c)* Giving up reserved seats to people with reduced mobility. *d)* Accessing the bus with packages or objects which, despite not being banned, may make it difficult to move freely inside the bus must be done following the instructions of the driver, while always trying to minimise discomfort by, for example, using the parts of the bus with the most empty spaces. *e)* It is compulsory to keep your ticket until the end of your itinerary.

Prohibited actions for transport users.

The following actions are prohibited:

*a)* Smoking or drinking alcoholic beverages as well as eating inside the vehicle, in compliance to the general circumstances specified on the signs located inside the vehicles. *b)* Leaning out of the vehicle windows. *c)* Making noises. *d)* Reserving seats or occupying seats intended for persons with reduced mobility. *e)* Begging or distributing publicity or propaganda. *f)* Obstructing the movement of passengers in and off the vehicle.

Not complying with users' obligations and travelling without a ticket are considered a minor infringement (art. 142.20 and 143.1 of legislation 16/1987 of 30th July by the Land Transport Ordinance) and may entail a fine of up to 200€.

Revision of rates

Arriva informa a los usuarios que la xunta ha procedido a la revisión de tarifas, pasando a tarifarse por km recorrido a partir del 14/08/2015.

Les recordamos que tienen a su disposición bonos de descuentos, así como promociones especiales si es usted estudiante, universitario o funcionario.

Delay notes

Delay notes may only be issued at offices; such certificates require certain verifications to certify the existence of a delay. Such verifications may take a number of days, which is the maximum amount of time for the required information to be available.

Tips on bus stops

Requesting a stop, both on the bus and from outside the bus, must be made with sufficient time to allow the driver to react and bring the vehicle to a halt without causing any trouble. Making stops outside the designated bus stop areas is not allowed under any circumstances.

Can drivers provide information?

The driver is obliged to provide information requested by the user if he or she knows it.

Remember that you can contact us through the following lines to ask any questions regarding our schedules and services:

+34 981 33 00 46



Lost property

Have you lost any object in any of our vehicles? Tell us from this form, we will do everything possible to help you recover it.



I hereby expressly give my consent for the personal data used by ARRIVA GALICIA, S.L. to be incorporated onto a file kept under the responsibility of said company for the sole purpose of processing my application. I acknowledge that in accordance to article 5 of legislation 15/1999 I have the right to access, rectify, cancel and oppose the data contained in such file.

If you do not want your personal data to be used for the mentioned purposes, you may exercise your right to oppose, access, rectify and cancel them by means of a communication addressed to ARRIVA GALICIA, S.L. POLIGONO DE POCOMACO, AVENIDA QUINTA Nº (E-17) 15190 A CORUÑA or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.



 

Remember that you can contact us through the following lines to ask any questions regarding our schedules and services:

+34 981 33 00 46



Claims

Do you have any disagreement with the service or have you had an incident? The quality management department works at your service, please contact us.



I hereby expressly give my consent for the personal data used by ARRIVA GALICIA, S.L. to be incorporated onto a file kept under the responsibility of said company for the sole purpose of processing my application. I acknowledge that in accordance to article 5 of legislation 15/1999 I have the right to access, rectify, cancel and oppose the data contained in such file.

If you do not want your personal data to be used for the mentioned purposes, you may exercise your right to oppose, access, rectify and cancel them by means of a communication addressed to ARRIVA GALICIA, S.L. POLIGONO DE POCOMACO, AVENIDA QUINTA Nº (E-17) 15190 A CORUÑA or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.



 

Remember that you can contact us through the following lines to ask any questions regarding our schedules and services:

+34 981 33 00 46



Work with us

Send us your job application covering a simple form in which you can attach your curriculum vitae.




I hereby expressly give my consent for the personal data used by ARRIVA GALICIA, S.L. to be incorporated onto a file kept under the responsibility of said company for the sole purpose of processing my Curriculum. I acknowledge that in accordance to article 5 of legislation 15/1999 I have the right to access, rectify, cancel and oppose the data contained in such file.

If you do not want your personal data to be used for the mentioned purposes, you may exercise your right to oppose, access, rectify and cancel them by means of a communication addressed to ARRIVA GALICIA, S.L. POLIGONO DE POCOMACO, AVENIDA QUINTA Nº (E-17) 15190 A CORUÑA or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.


 

Remember that you can contact us through the following lines to ask any questions regarding our schedules and services:

+34 981 33 00 46


  More information